Help for the full carousel workflow.

Open a design in Canva, choose Apps from the editor sidebar, search for “Brand Deck,” and open the app. You can also use any “Create in Canva” button on this website.

Brand Deck creates carousel pages at 1080 × 1350 px, a 4:5 portrait format suitable for LinkedIn and Instagram. For a carousel-only design, begin with that size. Brand Deck can also add correctly sized carousel pages after an existing page with different dimensions.

Yes. Keep the design open, launch Brand Deck, and generate the carousel. New 1080 × 1350 pages are added to the design and remain available for your final edits in Canva.

Use Create outline when you want Brand Deck to develop an idea into a structured carousel. Choose Use my own content when your headings and body copy are already written and you only need the pages designed consistently.

Brand Deck presents three possible angles. Choose one, review its slide flow, then create the full draft. Every heading and body remains editable before any Canva pages are generated.

Yes. Edit the text directly or use Improve on that slide. Improving one slide costs 1 credit and does not replace the rest of your draft.

Your content stays separate from presentation while you review it. The selected theme, fonts, name, handle, and headshot are applied when Brand Deck creates the final Canva pages.

Use a PNG, JPG, JPEG, or WEBP image smaller than 3 MB. A square or close head-and-shoulders portrait works best in the circular profile crop.

Profile details are stored locally in the browser running Canva, not in a Brand Deck account database. You may need to add them again after clearing browser data or when switching browser, device, or Canva environment.

An AI outline costs 2 credits, a full AI draft costs 2 credits, improving one slide costs 1 credit, and every page created in Canva costs 1 credit. A typical seven-page carousel created from an idea therefore uses 11 credits.

Free users receive 100 credits every 30 days. The 3-day Pro trial includes 200 credits. Paid Pro subscribers receive 1,000 credits per month. See the pricing page for the full comparison.

Credits reserved for an AI request are returned when that request fails before completion. If your displayed balance still appears incorrect after refreshing Canva, contact support with the approximate time of the request.

The subscription needs to be connected to the correct Canva user. Starting from Brand Deck creates a short-lived secure handoff without exposing your Canva user ID in the pricing-page URL.

Cancel through your Lemon Squeezy customer portal. You keep access until the end of the current billing period. Email support@visuakit.com if you cannot access the portal.

Contact us within seven days of your first paid subscription charge for a full refund. See the Terms for the complete policy.

1. Check that your credit balance covers the requested action.
2. Confirm that your internet connection is active.
3. Wait a moment and try once more.
4. If the problem continues, refresh the Canva editor and reopen Brand Deck.

Keep the design open while generation finishes and check for a message inside the Brand Deck panel. Retry once after refreshing Canva. If some pages were added before the error, tell support which page failed so we can investigate accurately.

• A screenshot of the complete error message.
• Whether the error happened during outline, draft, improvement, or page creation.
• The approximate time and your browser.
• Do not send passwords, payment-card details, API keys, or Canva authentication tokens.